helpLine IT Solutions

helpLine IT solutions GmbH

Service management and IT solution services in Austria

We excel in service in Austria

helpLine GmbH, with its headquarters in Vienna, represents Serviceware in Austria.

More and more companies are realigning their corporate divisions in terms of digitization. The topic of service plays a major role in the support of these changes: in the age of digitization, service-oriented end-to-end processes constitute a key factor.

We support companies in the digitization of their service processes on a unified platform – with custom-fitted consultancy and with our software solutions of helpLine, anafee, Careware, and Serviceware Customer Service.

The “IT Solution Services” division develops and implements Serviceware solutions for the management of your data, your data security, and your IT, based on the products of leading technology partners.

from right: Wolfgang Schwed, with the Service Management Team of Wiener Wohnen

from right: Wolfgang Schwed, helpLine IT Solutions GmbH, with the Service Management Team of Wiener Wohnen

IT Service Management

With the ITIL-certified helpLine software

With the helpLine solution for your IT service management, we support you with the optimization of IT service processes and the reduction of IT service costs. User-friendliness of the ITSM solution takes center stage in the development of helpLine. It is fun to use for your employees and grants a high level of customer satisfaction in tandem with maximum efficiency. Hybrid operation models – on premises, cloud & managed services – ensure the smooth operation of your solution.

helpLine – the solution for your IT Service Management

Customer Service Management

Completely satisfactory service for your customers with Serviceware Customer Service

Positive experience in customer service is a direct way to retain your customers and improve your image on the market. With the Serviceware solution, you can guarantee all-around successful customer service and boost your earnings.

With Serviceware Customer Service, we are giving you a consistent platform for all areas of service delivery. For every inquiry and for every service task.

Serviceware CSM – the solution for your Customer Service Management

Financial management for shared services:

Transparent costs for shared services – clear values for your business

The role of shared service functions, such as IT, finance, or human resources in business is changing. Focus is increasingly shifting from the “back office” into “service partnership” for the business. A new challenge for the departments managing shared services: guaranteeing high and measureable quality while simultaneously achieving a sustainable reduction in costs.

This is made possible by clearly defined services oriented to the strategic targets of the company with a market-compliant price-performance ratio. For this, you require standardized, scalable tools that facilitate transparency in the business service management, e.g. the financial management software anafee.

anafee – the solution for your financial management – get in-depth information on!

Our great partner in Austria

IT Solution Services

For your data, security, and systems management

The “IT Solution Services” division develops and implements helpLine IT solutions for the management of security, data, and systems, based on the products of leading technology partners.

In a collaboration based on trust with our renowned partners Nexthink, Symantec, Sophos, Quantum, and baramundi, we always have one goal in mind: to boost the quality of your IT and lower your costs.

PMCS has been selected as Nexthink Gold Partner. Together, we give you an overview of your IT infrastructure from the perspective of the end user. Through the use of Nexthink IT Operations Analytics, you monitor the service availability and relieve the service desk at the same time.

IT solution services – process optimization for your company with powerful strategic partners. An overview about our IT solutions services can be found here:

The video will show you how to get an overview of your IT infrastructure from the perspective of the end user.

Here’s how you can find us

helpLine IT solutions GmbH

Karl-Farkas-Gasse 22

Top 1b/ 15

1030 Vienna


Tel.: +43 (1) 715 4180-0

Fax: +43 (1) 715 4180-90

Represented by:
Dirk K. Martin

Legal form:
Limited liability company (Gesellschaft mit beschränkter Haftung)

Registered office:

Entry in the Commercial Registry:
Entry in the Commercial Registry.

Registry court: Vienna District Court 2/20;
company no. 250726 s, Vienna Commercial Court

VAT identification number according to the Value Added Tax Act:


General Terms

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