Serviceware SE lifts revenues and earnings in Q1 2017/2018 – EBIT margin of around 14 percent

Serviceware SE lifts revenues and earnings in Q1 2017/2018 – EBIT margin of around 14 percent

 Bad Camberg, 27 April 2018

  • Serviceware SE closes Q1 with revenue and earnings growth
  • Revenue growth in the Service/SaaS division up 28.4 percent to € 3.6 million compared to the same period of the previous year
  • EBIT margin around 14 percent.
  • Consolidated earnings up to € 1.4 million
  • Success in acquiring key accounts in Germany and Scandinavia
  • Outlook: Continuation of dynamic, on track growth 

Serviceware SE (“Serviceware” or the “Company”, WKN A2G8X3) is a leading provider of software solutions for the enterprise service management (“ESM”) market and has concluded the first quarter of fiscal year 2017/2018 with substantial revenue and earnings growth compared to the same period of the previous year. The Service/SaaS division made the greatest contribution to this revenue increase, with its figures up by 28.4 percent. Serviceware SE’s consolidated revenues lifted by 11 percent to € 12.8 million. EBIT in the first quarter totaled € 1.8 million, up by 5 percent compared to the same period of the previous year. Consolidated earnings increased by 6.2 percent to € 1.4 million.

The first quarter was characterised by one-off factors in the amount of € 170,000 in connection with expenses for the IPO. Serviceware SE’s has been listed in the regulated market (Prime Standard) of Frankfurt Stock Exchange since 20 April 2018. The new funds from going public will be used to enhance the company’s sales to increasingly address key accounts, finance its growth via acquisitions, and for further internationalisation.

Dirk K. Martin, Serviceware’s CEO and co-founder, commented: “We recorded further successes in implementing our growth strategy in the first quarter. This also includes further expanding our customer base. We were able to acquire the first key account in Scandinavia. Moreover, in Germany, where we have been able to acquire three of the seven largest German companies for Serviceware’s annafee solution since the start of 2017, a further HDax-listed company has decided to use our services.”

Harald Popp, Serviceware’s CFO and co-founder, commented: “We enjoyed significant growth in the first quarter, in particular in our Service/Saas division. Our growth in Q2 to date also means that we are very confident for the current fiscal year. The fact that additional key accounts have decided to use our services proves that we offer convincing services.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nineDAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

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The quarterly report will be available on Serviceware SE’s Web site from 27 April 2018 at

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