Serviceware SE: International RIA study honours anafee as being the best IT financial management software solution
- Research in Action (RIA) has honoured anafee as being the market leader in the DACH region for IT financial management software. According to the study, anafee has reached first place for customer satisfaction among the ten top providers.
Bad Camberg, 3 May 2018. Serviceware SE, a leading provider of software solutions for the Enterprise Service Management (ESM) market, has been honoured by the independent research and consulting company Research in Action as being the leading provider for IT financial management software.
As part of the study “Market Overview – The IT Financial Management SaaS and Software Market in 2018” study RIA GmbH questioned a total of 2,250 senior IT. All of the companies participating in the survey have annual revenues in excess of EUR 250 million and more than 5,000 employees. The survey covered all of the key regions and all industries. The DACH region accounted for the high percentage in the study. Based on the data collected, the top ten providers were evaluated and compared in terms of customer satisfaction.
The study was managed by Research in Action GmbH’s managing director Dr. Thomas Mendel, who commented: “As a result of its long-standing expertise and customer orientation anafee is currently the best solution for IT financial management.”
Serviceware offers its customers a unique, integrated and modular software platform with the three software solutions anafee, helpLine and Careware. In so doing the customer enables its customers to digitalise all of the service processes within the company – starting with financial management (anafee), and service management (helpLine) through to field service management and customer service management (Careware).
“This second award for one of our software solutions in the space of just a few weeks proves the excellent quality of our innovative software solutions. We are very pleased that a company as well known as Research in Action has honoured anafee in a global study with a DACH focus as being a top product and the number one for financial management. Our integrated and modular software platform addresses two attractive segments on the ESM market – optimising service costs and digitising service processes. Thanks to anafee we can enable our customers to efficiently and transparently control costs in their companies and thus leverage savings potential,” commented Dirk Martin, Serviceware’s CEO and co-founder.
“Our internal customers were always dissatisfied with our IT cost allocation. With anafee, we have managed to do this in a clear, transparent and causal way.”
About Serviceware SE
Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes which allows corporates to increase their service quality and to efficiently manage their service costs. Its unique integrated and modular ESM platform comprises the proprietary software solutions helpLine (Service Management), anafee (Financial Management) and Careware (Field and Customer Service Management). Serviceware serves more than 500 customers throughout a broad range of industries which include 9 DAX companies as well as 4 out of the 7 largest German corporates. The Company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17, Serviceware had 285 employees.
For further information see www.serviceware.se.
About Research in Action
Research in Action GmbH is a leading, independent research and consulting company for information and communication technology. The company offers both future-oriented as well as practical consulting for companies and solution providers.
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