Posts by PMCS.helpLine Software Group

Serviceware again honoured as market leader and best ESM software in 2019

Press Release

Serviceware again honoured as market leader and best ESM software in 2019

  • Research in Action (RIA) elects Serviceware in its current study for the second time in a row as market leader in the field of Enterprise Service Management SaaS and Software
  • Serviceware leaves all worldwide competitors behind it at the German mid-sized businesses
  • Serviceware is also Number 1 in customer satisfaction
  • RIA study is primarily based on the assessment by 750 IT budget managers in the upper German SMEs

Bad Camberg, 18 March 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has again been elected by an independent body as the market leading provider of Enterprise Service Management (“ESM”). Within the framework of its study “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software” of the renowned independent research and consulting company Research in Action (“RIA”), Serviceware has again secured the sole top rank – as in the previous year. This means that Serviceware has again left behind its worldwide relevant competitors and has even improved its own result versus prior year.

Apart from the assessment by the industry analysts, the RIA study provides a comprehensive picture from practice. The overwhelming part of the overall assessment is made up of appraisals by a total of 750 IT managers from the upper German SMEs. Serviceware also reaches again high scores for customer satisfaction. It ranked again first amongst all competitors. The overall top ranking is, at the end of the day, the sum of the ESM platform modules of Serviceware. The RIA study, therefore, stresses that customers are “convinced by the consistent Enterprise Service platform”. The strengths of the modular offering include, according to the study, amongst other things the IT financial management and the knowledge management, which has been successfully integrated into the platform through SABIO GmbH acquired last year by Serviceware.

The results of the RIA study on the significance of ESM for the upper German SMEs as a whole are likewise a confirmation of the Serviceware strategy. The survey amongst the IT budget managers in the companies reaches the conclusion: “Enterprise Service Management is now at the very top of the IT agenda. More than two thirds of the companies will invest during the next one to three years.”

Dirk K. Martin, CEO and co-founder of Serviceware, comments on the results of the study: “Again first rank, again market leader, again the highest customer satisfaction of all competitors – these successes will of course constitute additional motivation for us. The fact that the analysts and IT decision makers from practice believe that Serviceware is excellently positioned, confirms our strategy. This is all the more important since Enterprise Service Management is becoming increasingly significant for companies according to the RIA study and as expected by us, and the investment dynamics are correspondingly high.”

The complete “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software“ study by Research in Action is also available from Serviceware under http://serviceware.se/RIA (German) and http://serviceware.se/RIA-study (English) for downloading.

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).

You can find more information at www.serviceware.se

About Research in Action:
Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE with record revenues in 2017/2018

Press Release

Serviceware SE with record revenues in 2017/2018

  • Revenues increase significantly by 24.4 percent to EUR 55.2 million
  • Revenues in the field of Services/SaaS grow disproportionately by 38.6 percent
  • Successful stepping up of the sales area during the fiscal year
  • Adjusted EBIT at EUR 4.1 million
  • Further growth for revenues and profit expected during the current fiscal year

Bad Camberg, 1 March 2019

Serviceware SE (“Serviceware”, Securities Identification Number WKN A2G8X3), a leading European provider of software solutions for the Enterprise Service Management market (“ESM Market”), has recorded, according to provisional, unaudited numbers, as expected during the fiscal year 2017/2018 (until 30.11.), a very positive business development. With the upgrading of the integrated modular ESM platform, the further international expansion of Serviceware in foreign European countries and the stepping up of sales, the planned strategic milestones were all fully met during the year of the IPO. Revenues increased by 24.4 percent to EUR 55.2 million after EUR 44.4 million during prior year. The strongest revenue drivers were revenues in the field of Services/SaaS (Software as a Service), which rose by 38.6 percent to EUR 16.3 million. The fourth quarter of the past fiscal year was particularly dynamic with a plus of 50.3 percent in this field. Earnings before interest and taxes (EBIT) amounted, after adjustment for the non-recurring IPO costs (around EUR 1.3 million), to around EUR 4.1 million after EUR 5.6 million during the prior year period. They reflect the profitable business development, with the expenses incurred, more particularly, for the recruitment of further sales representatives being reflected at the same time by the income statement. In this way, Serviceware has created the basis for further growth and the strengthening of its position as the European market leader in ESM. The adjusted group result is expected to be clearly positive, too. During the fiscal year not only IPO costs but also a non-recurring tax burden in connection with the IPO of EUR 3.2 million was incurred. The liquid funds amounted at the end of the fiscal year to around EUR 53.7 million.

During the past fiscal year Serviceware consistently implemented its strategy of organic and inorganic growth: Foreign sales organisations were set up in the United Kingdom, Spain and Sweden. Moreover, Serviceware significantly extended its headcount in sales and service. With the takeover of SABIO, Serviceware has been able to add the area of Knowledge Management to its integrated, modular ESM platform, which creates an additional cross-selling potential.

After the good 2018 business development Serviceware proceeds on the assumption of a continuation of the positive business trend. For fiscal 2019 growth in revenues and profit is expected. In addition to organic growth along with a further increased headcount in sales and service as well as within the framework of internationalisation, Serviceware also continues to analyse the market for inorganic growth opportunities.

Harald Popp, CFO and co-founder of Serviceware: “We are highly pleased about the development of the past fiscal year. Seviceware has grown profitably and has been able to make significant progress in strategic terms.”

Dirk K. Martin, CEO and co-founder of Serviceware: “During the past year we have created an excellent starting base for the further positive development of Serviceware. Our goal is to optimally seize all the growth opportunities available on the market.”

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).

You can find more information at www.serviceware.se

Media Relations

edicto GmbH
Axel Mühlhaus / Dr. Sönke Knop
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE further expands international sales by founding a Swedish subsidiary – positive 4th quarter 2017/2018

Press release

Serviceware SE further expands international sales by founding a Swedish subsidiary – positive 4th quarter 2017/2018

Bad Camberg, 20 December 2018

Serviceware SE (“Serviceware”, WKN/German Securities Code A2G8X3) is a leading provider of software solutions for the Enterprise Service Management (“ESM”) market and is consistently driving the internationalisation of its sales activities. The company has formed a Swedish subsidiary Serviceware AG headquartered and with its registered office in Stockholm, thus reinforcing its sales activities in Sweden. The Target group is all Swedish companies that want to increase their service quality and efficiently manage their service costs by digitizing and automating their service processes. Sales activities in Sweden are managed by Johan Glane, who has been Regional Director for Sweden at Serviceware since September 2018. Johan Glane was previously employed by both Enea AB and Ericsson.

Dirk K. Martin, CEO: “Serviceware has had a well-known Swedish key account since 2017, and believes that there is far higher customer potential in Sweden. Sweden is our first step into Scandinavia and, from this point of view, it is also key strategic software market. After Spain, The Netherlands and the United Kingdom it marks a further step in our strategy of expanding our sales activities internationally.”

After positive business in the fourth quarter of the 2017/2018 financial year (1 December 2017 to 30 November 2018), Serviceware can now look back on a very pleasing financial year overall.

Dirk K. Martin: ” In 2018 we put in place all of the activities that we communicated as part of our IPO and are right on track in terms of our strategy. Serviceware has continued to grow organically and inorganically. We are therefore starting the new financial year with corresponding confidence.”

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 368 employees (as of 31 August 2018).

You can find more information at www.serviceware.se.

Media Relations
edicto GmbH
Axel Mühlhaus/ Dr. Sönke Knop
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE continues substantial profitable growth in the first nine months of 2017/2018 with dynamic revenue growth

Press release

Serviceware SE continues substantial profitable growth in the first nine months of 2017/2018 with dynamic revenue growth

Bad Camberg, 26 October 2018

 

  • Total revenues up in Q3 up 30 percent and up by 19 percent over nine months
  • Revenues for Software as a Service (Saas) lift by 29 percent (Q3) or 32 percent (nine months)
  • Adjusted EBIT and earnings after taxes in the nine-month period 2017/2018 increase by 7 percent and 24 percent respectively
  • Strategic steps for further growth: ESM platform extended / significant staff increases with highly qualified employees / new sales activities in the United Kingdom and Sweden
  • Forecast for profitable growth to continue in 2018/2019 has been confirmed

Serviceware SE (“Serviceware”, WKN / German Securities Code A2G8X3) a leading provider of software solutions for the enterprise service management (“ESM”) market has significantly increased its consolidated revenues (IFRS) in the first nine months of fiscal year 2017/2018 (to 31 August 2018) compared to the same period of the previous year. Total revenues lifted in Q3 2017/2018 compared to the same period of the previous year by 30 percent to EUR 11.4 million and by 19  percent in the first nine months to EUR 38.4 million.  All of the divisions contributed to this growth, and the largest revenue driver was the Service/SaaS (Software as a Service) division, where revenues were up by around 32 percent year on year in the first nine months of 2017/2018 at EUR 10.1 million. Revenues for Service/SaaS totaled around EUR 2.7 million in Q3. They thus increased by EUR 0.6 million or 29 percent compared to Q3 of the previous year.

EBIT adjusted for the one-off costs of the IPO in April 2018 increased by 7 percent to EUR 3.4 million in the first nine months of 2017/2018 (unadjusted EUR 2.2 million). Adjusted earnings after taxes amounted to EUR 2.7 million (unadjusted EUR 1.5 million) and was thus up by 24 percent. New sales employees were hired in line with the strategy, and the acquisition of SABIO GmbH also added 58 new employees, causing Serviceware’s personnel expenses to increase by a scheduled around 32 percent in Q3 2018 compared to the same quarter of the previous year. As a result, despite the challenging situation on the employment market in the IT sector, Serviceware has succeeded in acquiring the desired number of highly qualified employees for the company. The acquisition and integration of SABIO GmbH and the formation of subsidiaries in the United Kingdom and Sweden also led to one-off expenses recognised in profit and loss of EUR 0.2 million in the period under review.

The company has further boosted its sales activities, reinforced its international expansion and extended its ESM platform, meaning that in the first nine months of the current fiscal year Serviceware has achieved key milestones for its further expansion and thus laid the foundations for an accelerated expansion of its position on the European market and sustainable growth.

Given this background, Serviceware believes that on the whole profitable growth will continue into fiscal year 2018/2019.

Harald Popp, Serviceware’s CFO, commented on the interim results: “Our operating business is growing well, as we can see quite impressively in the substantially higher revenues. We have hired new employees and set up sales teams, including in the United Kingdom and Sweden, thus laying the foundations for additional growth potential. Our revenues are continuing to enjoy profitable growth and we are expanding the proportion of SaaS in our revenue mix, which means that our expansion strategy is right on track.”

Dirk K. Martin, Serviceware’s CEO: “Serviceware reached a new level this year from various perspectives. We acquired SABIO, thus adding a knowledge management module to our enterprise service management platform, thus forming the basis for the future use of artificial intelligence (AI) in Serviceware’s ESM platform. We have further reinforced our profitability and, on this basis, there is enormous potential for the coming years. This is coupled by the fact that our company is continuing to grow both in Germany and also internationally.”

The quarterly report as of 31 August 2018 (9-month report 2017/2018) is available on Serviceware’s website: www.serviceware.se

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 368 employees (as of 31 August 2018).

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus/ Dr. Sönke Knop
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE drives strategy of internationalisation

Corporate News

 Serviceware SE drives strategy of internationalisation

 Bad Camberg, 29 August 2018

 

  • Entry to UK market with formation of SERVICEWARE SE UK LIMITED
  • Development of additional cross-selling potential with UK customers
  • Ronnie Wilson driving all international activities outside D-A-CH

 Serviceware SE (“Serviceware”, WKN (German Securities Code) A2G8X3) is a leading provider of software solutions for the enterprise service management (“ESM”) market and is – as previously announced – driving the internationalisation of its sales activities. The formation of SERVICEWARE SE UK LIMITED (registered office in London) now means that the company has entered the UK market – Europe’s largest IT market. At the same time Serviceware has ensured top-quality reinforcement by implementing its internationalisation strategy. A tried-and-trusted industry expert with extensive international experience, Ronnie Wilson, is taking over operating responsibility for the UK as Executive Vice President, and is supporting all of the company’s international activities outside the D-A-CH region.

Serviceware’s CEO, Dirk K. Martin, commented on the UK market entry: “The UK is a key strategic software market for Serviceware, and after Spain and The Netherlands it marks a further step in our strategy of expanding our sales activities internationally. We are very pleased that we have found Ronnie Wilson, an expert with far-reaching experience.”

Prior to joining Serviceware, Ronnie Wilson was Vice President EMEA with DELL from 2014 to 2016 and President and General Manager with Quest Software (former part of DELL Group) from 2016 until joining Serviceware. Dirk K. Martin on Ronnie Wilson’s tasks: “Ronnie will drive our international software business ahead with all of his experience. He will work from a London base, which means that he has short paths to many potential customers.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). The acquisition of SABIO GmbH means that Serviceware has added strong knowledge management to its ESM platform. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At present Serviceware has 358 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Publication of an insider information in accordance with Article 17 MAR

Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Bad Camberg, 30 July 2018

 

  • Serviceware integrates through SABIO take-over SaaS knowledge management module into its own platform and further enhances unique selling position on the market
  • Additional SaaS sales revenues for Serviceware through the acquisition of EUR 3.1 million in 2018 on an annualised basis
  • Cross-selling potentials through strong national and international customer basis of SABIO as a growth accelerator

Serviceware SE (“Serviceware”, German Securities Identification Number WKN A2G8X3), a leading European provider of software solutions for the Enterprise Service Management (“ESM”) market, takes over all shares of SABIO GmbH effective 30 July 2018. A corresponding notarised purchase agreement has been signed today. The purchase price is fully paid by Serviceware out of the existing liquidity; together with components coupled to the achievement of future goals, it corresponds to an upper single-digit million euro amount.

SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model. As a result of the take-over, Serviceware will be the first provider in the world to be able to integrate a knowledge management module into its Enterprise Service Management (ESM) platform. In this way Serviceware offers its customers the possibility to continue to increase the efficiency of their services and significantly reduce their costs. The combination of the existing software from Serviceware with the SABIO solution offers, moreover, the possibility to further improve service processes by means of artificial intelligence.

SABIO generated total sales revenues of around EUR 4.6 million in 2017, including EUR 3.1 million in SaaS. The company has a strong national and international customer basis, including many large groups and relies on a proven international sales expertise.

EXPLANATORY NOTES

With the take-over of SABIO, only around three months after the successful going public of Serviceware in the Prime Standard, the company continues to consistently implement its growth strategy. As a result of the acquisition, the leading ESM platform of Serviceware is technologically extended, cross-selling potentials are created, more particularly, for large national and international groups and the international distribution activities can continue to be accelerated further by including SABIO. At the same time, the share of SaaS sales revenues in the total group sales continues to be significantly increased.

The innovative and intuitive knowledge management solution by SABIO will supplement the existing digital modules of the Serviceware ESM platform, helpLine (service management), anafee (financial management) and Careware (field service management). Leading market research institutes have stressed the increasing importance of a context-sensitive knowledge management, especially in self-service processes of customers. Through the combination of knowledge management and artificial intelligence, service processes of the most different complexity can be further optimised. Serviceware will focus in future on an intensive exploitation of such possibilities.

The software solutions of Serviceware and SABIO are already used together by several customers. The SABIO solution is characterised by excellent possibilities of connection to the existing Seviceware products.

Dirk K. Martin, CEO and Founder of Serviceware: “With SABIO we have found the perfect company to implement our growth objectives on several levels upon a takeover. The market for Enterprise Service Management is growing dynamically, and in the competition for market shares a central driver consists in offering corporate customers the most performing and efficient platform with which they can digitalise their service processes and increase customer satisfaction. As a result of the integration of SABIO into the Serviceware Group, we make yet another big step forward in view of European market leadership. Based on our many years of experience in the integration of companies, I assume that the process of growing together will be smooth and rapid.”

Alexander Holtappels, Founder and Managing Director of SABIO: “Serviceware is the ideal partner for us. We are excited about a joint future, because our solutions complement each other perfectly. SABIO will strongly supplement the Serviceware platform in particular in the field of customer self-service processes. As a result of the optimisation of self-service processes, our customers can already save today up to 30 percent of the costs arising there, whilst securing a higher quality. Serviceware will in future cover the value chain in Enterprise Service Management even more extensively. We very much appreciate being part of an owner-managed German software company in the future and playing a leading role together in a new area of the software market.“

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE enjoys significantly faster sales and earnings growth in H1 2017/2018 – dynamic trend expected to continue

Serviceware SE enjoys significantly faster sales and earnings growth in H1 2017/2018 – dynamic trend expected to continue

 

Bad Camberg, 27 July 2018

 

  • H1: Software as a Service (SaaS) sales up 33 percent,
    adjusted EBIT up 15 percent
  • Even stronger growth in Q2: SaaS sales up 39 percent;
    adjusted EBIT up 31 percent
  • Successful expansion of sales team and new customer acquisition
  • Profitable growth set to continue in second half of the fiscal year

Serviceware SE (“Serviceware”, ISIN DE000A2G8X31), a leading European provider of software solutions for the enterprise service management (“ESM”) market, recorded substantially faster sales and earnings growth in the first half of fiscal year 2017/2018 (to 31 May 2018). The growth rates compared to the same period of the previous year were significantly higher in the second quarter than they were in the first quarter. Sales in the first six months were up by a total of 15 percent to EUR 27.0 million. In the second quarter they lifted by 19 percent. The most important drivers were sales from Software as a Service (SaaS) sales which grew by a total of 33 percent in the first half of the fiscal year compared to the same period of the previous year to EUR 7.4 million. In the second quarter they lifted by 39 percent.

After adjustment for one-off expenses of EUR 0.9 million – in the period for Serviceware’s successful IPO in April 2018 – EBIT increased by 15 percent in the first six months to EUR 3.1 million. Including expenses for the IPO, EBIT in the first half of the fiscal year totaled EUR 2.2 million. Adjusted EBIT was up by 31 percent in the second quarter. Adjusted consolidated earnings after taxes in H1 were up by 18 percent to EUR 2.4 million (including expenses from the IPO: EUR 1.5 million). It lifted by more than 40 percent in the second quarter alone compared to the same period of the previous year.

Harald Popp, Serviceware’s CFO and co-founder, commented: “We are very pleased with the figures from the first six months of 2017/2018 and we once again significantly increased the pace of our growth in particular in the second quarter, lifting our profits by an above average amount.”

The positive figures go hand in hand with the continued successful course set for Serviceware’s growth strategy in the first half of 2017/2018. Market penetration increased significantly with around 40 new customers being acquired in the first six months of the fiscal year. The new customers acquired during the first six months also include a large corporate group from Scandinavia. Serviceware was also successful with regard to internationalisation, and the sales team in Spain and the Netherlands has been reinforced as a result. This is also expected to be the case in Sweden and the United Kingdom very soon. In addition, during the period under review, Serviceware also investigated non-organic growth possibilities and also made progress in this regard.

Dirk K. Martin, Serviceware’s CEO and co-founder, commented: “We are making excellent progress with implementing our long-term growth strategy. Developments over the past few months have given us a great deal of confidence and in addition we are also enjoying long-term benefits from companies’ needs to digitalise their service organisation and thus differentiate themselves from the competitors.”

Based on the successful course of business in the first six months and the unchanged positive growth in the past few weeks, Serviceware believes that the profitable growth in the first half of the year will continue in the second half of the fiscal year.

The report on the H1 figures will be available on Serviceware SE’s Web site from 27 July 2018 at www.serviceware.se. 

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE: Greenshoe option fully exercised after successful IPO; stabilisation period terminated early on 3 May 2018

NOT FOR DISTRIBUTION OR RELEASE, DIRECTLY OR INDIRECTLY, IN OR INTO THE UNITED STATES, CANADA, AUSTRALIA OR JAPAN OR ANY OTHER JURISDICTION IN WHICH THE DISTRIBUTION OR RELEASE WOULD BE UNLAWFUL. OTHER RESTRICTIONS ARE APPLICABLE. PLEASE SEE THE IMPORTANT NOTICE AT THE END OF THE PRESS RELEASE
Serviceware SE: Greenshoe option fully exercised after successful IPO; stabilisation period terminated early on 3 May 2018
Bad Camberg, 4 May 2018
 Serviceware SE (“Serviceware” or the “Company”, ISIN DE000A2GS625, WKN (German Securities Code) A2G8X3), a leading provider of software solutions for the enterprise service management (“ESM”) market, has been informed by Commerzbank, in its role as stabilisation manager for the IPO, that the greenshoe option granted by the selling shareholders for 483,000 shares has been fully exercised.As a result, the stabilisation period terminated early on 3 May 2018. The free float will total 35.3 percent after the lock-up periods expire. Commerzbank Aktiengesellschaft and Hauck & Aufhäuser Privatbankiers Aktiengesellschaft jointly supported the transaction as joint global coordinators and joint bookrunners. Hauck & Aufhäuser will act as designated sponsor.

Dirk K. Martin, Serviceware’s CEO and co-founder, commented: “The fact that the greenshoe has been fully exercised shows the strong interest in our shares. We would like to thank our first shareholders for the trust they have placed in Serviceware.”

Harald Popp, Serviceware’s CFO and co-founder, commented: “We are very happy with our launch on the stock market and the share price performance over the first few weeks. We are very pleased with our success and will use it in order to drive our growth and expand our leading position on the market.”

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Disclaimer:
This publication is for information purposes only and does not constitute an offer to sell or a solicitation to buy or subscribe to securities. The offer period with respect to the offering of securities of Serviceware SE has already lapsed. The offering was made on the basis of the securities prospectus published as approved by the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin).

The information contained herein is not for distribution, directly or indirectly, in or into the United States of America (including its territories and possessions of any State of the United States of America or of the District of Columbia) and must not be distributed to U.S. persons (as defined in Regulation S of the U.S. Securities Act of 1933, as amended (“Securities Act”)) or publications with a general circulation in the United States of America. This publication constitutes neither an offer to sell nor a solicitation to buy or subscribe to securities in the United States of America. The securities have not been and will not be registered under the Securities Act and may not be offered or sold in the United States of America absent registration or an exemption from registration under the Securities Act. The issuer does not intend to register any portion of the offering in the United States of America or to conduct a public offering of the securities in the United States of America.

No prospectus has been or will be approved for publication in the United Kingdom in respect of the securities to which this publication relates. Consequently, this publication is being distributed only to, and is directed only at, Qualified Investors (as defined below) who (i) are persons who have professional experience in matters relating to investments falling within Article 19(5) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, as amended (the “Order”), (ii) are high net worth entities falling within Articles 49(2)(a) to (d) of the Order, or (iii) other persons to whom it may otherwise lawfully be communicated (all such persons together being referred to as “relevant persons”). Furthermore, this publication is only addressed to and directed at persons in member states of the European Economic Area (other than in Germany or Luxembourg) who are “qualified investors” within the meaning of Article 2(1)(e) of the Prospectus Directive (Directive 2003/71/EC as amended) (“Qualified Investors”). Any investment or investment activity to which this publication relates is only available to and will only be engaged in with (i) in the United Kingdom, relevant persons who are also Qualified Investors, and (ii) in any other member state of the European Economic Area (other than in Germany or Luxembourg), Qualified Investors. Any other persons who receive this publication in the European Economic Area (other than in Germany or Luxembourg) should not rely on or act upon it.
This publication is not an offer of securities for sale in Canada, Japan or Australia.

 

Serviceware SE: International RIA study honours anafee as being the best IT financial management software solution

Serviceware SE: International RIA study honours anafee as being the best IT financial management software solution

  • Research in Action (RIA) has honoured anafee as being the market leader in the DACH region for IT financial management software. According to the study, anafee has reached first place for customer satisfaction among the ten top providers.

Bad Camberg, 3 May 2018. Serviceware SE, a leading provider of software solutions for the Enterprise Service Management (ESM) market, has been honoured by the independent research and consulting company Research in Action as being the leading provider for IT financial management software.

As part of the study “Market Overview – The IT Financial Management SaaS and Software Market in 2018” study RIA GmbH questioned a total of 2,250 senior IT. All of the companies participating in the survey have annual revenues in excess of EUR 250 million and more than 5,000 employees. The survey covered all of the key regions and all industries. The DACH region accounted for the high percentage in the study. Based on the data collected, the top ten providers were evaluated and compared in terms of customer satisfaction.

The study was managed by Research in Action GmbH’s managing director Dr. Thomas Mendel, who commented: “As a result of its long-standing expertise and customer orientation anafee is currently the best solution for IT financial management.”

Serviceware offers its customers a unique, integrated and modular software platform with the three software solutions anafee, helpLine and Careware. In so doing the customer enables its customers to digitalise all of the service processes within the company – starting with financial management (anafee), and service management (helpLine) through to field service management and customer service management (Careware).

“This second award for one of our software solutions in the space of just a few weeks proves the excellent quality of our innovative software solutions.  We are very pleased that a company as well known as Research in Action has honoured anafee in a global study with a DACH focus as being a top product and the number one for financial management. Our integrated and modular software platform addresses two attractive segments on the ESM market – optimising service costs and digitising service processes. Thanks to anafee we can enable our customers to efficiently and transparently control costs in their companies and thus leverage savings potential,” commented Dirk Martin, Serviceware’s CEO and co-founder.

Customer quote:

“Our internal customers were always dissatisfied with our IT cost allocation. With anafee, we have managed to do this in a clear, transparent and causal way.”

 About Serviceware SE

Serviceware is a leading provider of software solutions for the digitalisation and automation of service processes which allows corporates to increase their service quality and to efficiently manage their service costs. Its unique integrated and modular ESM platform comprises the proprietary software solutions helpLine (Service Management), anafee (Financial Management) and Careware (Field and Customer Service Management). Serviceware serves more than 500 customers throughout a broad range of industries which include 9 DAX companies as well as 4 out of the 7 largest German corporates. The Company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17, Serviceware had 285 employees.

For further information see www.serviceware.se.

About Research in Action

Research in Action GmbH is a leading, independent research and consulting company for information and communication technology. The company offers both future-oriented as well as practical consulting for companies and solution providers.

Media Relations

Ingo Bollhöfer
Tel. +49(0) 6434/9450130
E-mail: Ingo.Bollhoefer@serviceware.se

 

Serviceware SE lifts revenues and earnings in Q1 2017/2018 – EBIT margin of around 14 percent

Serviceware SE lifts revenues and earnings in Q1 2017/2018 – EBIT margin of around 14 percent

 Bad Camberg, 27 April 2018

  • Serviceware SE closes Q1 with revenue and earnings growth
  • Revenue growth in the Service/SaaS division up 28.4 percent to € 3.6 million compared to the same period of the previous year
  • EBIT margin around 14 percent.
  • Consolidated earnings up to € 1.4 million
  • Success in acquiring key accounts in Germany and Scandinavia
  • Outlook: Continuation of dynamic, on track growth 

Serviceware SE (“Serviceware” or the “Company”, WKN A2G8X3) is a leading provider of software solutions for the enterprise service management (“ESM”) market and has concluded the first quarter of fiscal year 2017/2018 with substantial revenue and earnings growth compared to the same period of the previous year. The Service/SaaS division made the greatest contribution to this revenue increase, with its figures up by 28.4 percent. Serviceware SE’s consolidated revenues lifted by 11 percent to € 12.8 million. EBIT in the first quarter totaled € 1.8 million, up by 5 percent compared to the same period of the previous year. Consolidated earnings increased by 6.2 percent to € 1.4 million.

The first quarter was characterised by one-off factors in the amount of € 170,000 in connection with expenses for the IPO. Serviceware SE’s has been listed in the regulated market (Prime Standard) of Frankfurt Stock Exchange since 20 April 2018. The new funds from going public will be used to enhance the company’s sales to increasingly address key accounts, finance its growth via acquisitions, and for further internationalisation.

Dirk K. Martin, Serviceware’s CEO and co-founder, commented: “We recorded further successes in implementing our growth strategy in the first quarter. This also includes further expanding our customer base. We were able to acquire the first key account in Scandinavia. Moreover, in Germany, where we have been able to acquire three of the seven largest German companies for Serviceware’s annafee solution since the start of 2017, a further HDax-listed company has decided to use our services.”

Harald Popp, Serviceware’s CFO and co-founder, commented: “We enjoyed significant growth in the first quarter, in particular in our Service/Saas division. Our growth in Q2 to date also means that we are very confident for the current fiscal year. The fact that additional key accounts have decided to use our services proves that we offer convincing services.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nineDAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

The quarterly report will be available on Serviceware SE’s Web site from 27 April 2018 at www.serviceware.se.

Media Relations

edicto GmbH

Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de