Posts by PMCS.helpLine Software Group

Serviceware reports a significant disproportionate increase in the adjusted EBITDA for the first half-year 2018/2019

 

Press Release

Serviceware reports a significant disproportionate increase in the adjusted EBITDA for the first half-year 2018/2019

  • Sales revenues plus 21.3%
  • Adjusted EBITDA plus 27.0% and adjusted EBIT plus 26.2%
  • Strategic growth strategy is successful
  • Full-year forecast is confirmed in all respects

Bad Camberg, 26 July 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has recorded a significant disproportionate increase in the adjusted EBITDA and the adjusted EBIT with rising sales revenues during the first half-year 2018/2019 (1 December to 31 May) and has, above all, reached its strategic growth objectives. Sales revenues for the reporting period increased by 21.3% to EUR 32.8 million after EUR 27.0 million during the prior year period. The EBITDA, adjusted for the expenditure involved in the programme for the acceleration of future growth, rose by 27.0% to EUR 4.1 million after EUR 3.2 million during the prior year period. The adjusted EBIT increased by 26.2% from EUR 3.1 million to EUR 3.9 million. The subsidiary SABIO, taken over last year under strategic aspects, has made for the first time a slightly positive contribution to the consolidated result during the reporting period after two years in deficit.

Programme for the acceleration of growth on schedule

For the achievement of its long-term growth objectives Serviceware has implemented with the funds from the 2018 IPO, as is known, a programme for the acceleration of future growth. During the first half-year 2018/2019 a total of EUR 2.7 million was invested as planned on the EBITDA level and recognised as expense. This sum included investments in internationalisation, temporary integration costs within the framework of inorganic growth and the orientation towards a strategic key account business as well as other costs and amortisations related to acquisitions. The non-adjusted EBITDA, taking into account these expenses, amounted to EUR 1.4 million after EUR 2.3 million a year before and the EBIT was at EUR 0.9 million after EUR 2.2 million during the prior year period. The growth driver for sales revenues was Software as a Service (SaaS), which amounted to EUR 12.5 million and was 70.0% above the prior year level.

Strategic achievements
On a Group level, 82 new customers were gained during the first half-year 2018/2019, a development which was also supported by the knowledge management specialist SABIO, with a double digit number of new customers, including a large European universal bank. Furthermore, it has been possible to leverage cross-selling potentials between the individual modules of the integrated Enterprise Service Management (ESM) platform of Serviceware amongst the customers. The integration of SABIO into the Serviceware Group was almost completed during the reporting period. At the same time the headcount expansion and the internationalisation of Serviceware continued to be pushed. In Great Britain, the current target headcount was reached within three quarters after the market entry. In Sweden, the Netherlands and Spain Serviceware has likewise continued its international expansion and approaches customers with increasing intensity.
Serviceware assumes that the activities can be increasingly transformed into economic success during the coming quarters. On a Group level, the headcount rose as at the last day of the half-year to 408 after 293 employees a year before.

The revamping of our brand presence, through which the one-stop shop positioning of Serviceware becomes even more visible for customers, has made good progress. The roll-out has started and first feedback from the market has been positive. Consequently, Serviceware assumes that the brand presence and strategy will provide a highly effective support in sales and at the competitive differentiation.

Extension of the Integrated ESM Platform through the acquisition of cubus AG

The further extension of the ESM platform and the inorganic growth have been expedited by Serviceware through the takeover of cubus AG. The additional Corporate Performance Management / Business Intelligence module of the platform was acquired following a structured process through an extensive market screening in the first half-year immediately after the end of the reporting period. In the meantime the synchronisation of sales activities, the launch of technical integration and the leveraging of synergies have begun. First joint customer appointments have already taken place; the first system integration has been completed successfully and potential cost savings will probably already be possible during the second half-year 2019.

Continuation of profitable growth during the full year

Based on the positive first half-year, the ongoing dynamic market development and the further improved own market position, Serviceware continues to forecast a total rise in sales revenues of at least 15 to 30% for the full fiscal year. As far as the unadjusted result is concerned, a moderate increase is to be achieved versus the prior period for the full year, despite the current high- expenditure expansion phase.

The interim financial report 2018/2019 is available for downloading on www.serviceware.se in the Investor Relations section.

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes that enterprises can use to improve their service quality and efficiently manage their service costs. The unique integrated and modular ESM platform consists of the proprietary software solutions helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), SABIO (Knowledge Management) and cubus (Corporate Performance Management / Business Intelligence). Serviceware has more than 800 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has more than 400 employees. You can find more information at www.serviceware.se.

Media Relations
edicto GmbH

Axel Mühlhaus

Tel. +49(0) 69/905505-52

Email: Serviceware@edicto.de

Serviceware acquires cubus AG and continues the strategic extension of its ESM platform

Press Release

Serviceware acquires cubus AG and continues the strategic extension of its ESM platform

  • Acquisition of cubus AG adds corporate performance management and business intelligence capabilities to Serviceware’s integrated ESM platform
  • cubus generates profitable sales revenues in the mid-single digit million-euro range
  • Market surveys confirm cubus’ outstanding position in the EMEA region
  • cubus acquisition will enhance Serviceware’s market position and its ability to address wholesale customers and major corporations
  • Takeover extends Serviceware’s market leadership in Europe and drives further internationalization

Bad Camberg, 5 June 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) continues to implement its growth strategy and has today acquired 100 percent of the shares in cubus AG (“cubus”). cubus is a leading software provider in the fields of Corporate Performance Management/ Business Intelligence (“CPM”/ “BI”). The cubus software enables companies and individual profit centres to analyse their financial KPIs and to prepare on this basis viable plans, forecasts and simulations for the future development of their balance sheet, their profit and loss account as well as their cash flow statement, amongst other things. In this way, corporate decision makers are offered a reliable basis to manage their company or profit centre.

With the cubus software, Serviceware connects the Financial Management of the own Enterprise Service Management (ESM) platform – where Serviceware holds already an extremely strong position with the software solution anafee – with the Corporate Finance department of companies. This is particularly attractive for large and medium-sized companies, which operate their Shared Services in subsidiaries or as a profit centre.

cubus currently generates profitable annual sales revenues in the mid-single digit million-euro range of which more than 40 percent are already generated abroad. The company has dynamically expanded during the past years: at present more than 160 companies around the world use the cubus software – among them also well-known companies from North America. The BI market is one of the most strongly growing segments in the software area – studies anticipate an average market growth of around 10 percent per year by 2026. In the renowned, independent BARC BI Survey 2018 the top position of cubus is confirmed in 32 categories in various comparative groups within the EMEA region.

The acquisition of cubus is Serviceware’s second takeover since its IPO in April 2018. Last year, Serviceware extended its integrated ESM platform by acquiring the knowledge management specialist SABIO.

Dirk K. Martin, CEO and founder of Serviceware: With cubus we are supplementing our platform by adding the important module Corporate Performance Management/ Business Intelligence. With this platform solution from a single source, we will be able to address large customers in future even more effectively. Furthermore, we see considerable cross-selling potential between our existing customer base and the customers of cubus. Consequently, we continue to expand our market leadership in Europe as a digitizer of service processes in companies. We continue to consistently implement our strategy based on the three pillars extension of our ESM platform, enhanced addressing of large customers and accelerated internationalization. The acquisition of cubus complements this strategy perfectly.”

Harald Matzke, co-Founder and Member of the Executive Board of cubus AG: With Serviceware we have the perfect partner to further accelerate our growth. The products and competences are ideally complementing each other. For customers this results in significant added values from the integrated product portfolio. We are looking forward to being internationally successful as part of the growing Serviceware family and establishing a European market leader.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes that enterprises can use to improve their service quality and efficiently manage their service costs. The unique integrated and modular ESM platform consists of the proprietary software solutions helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), SABIO (Knowledge Management) and cubus (Corporate Performance Management / Business Intelligence). Serviceware has more than 800 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has more than 400 employees. You can find more information at www.serviceware.se

Media Relations
edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE now included in the MSCI Germany Micro Cap Index

Press release

Serviceware SE now included in the MSCI Germany Micro Cap Index

Bad Camberg, 28 May 2019

Serviceware SE (“Serviceware”, WKN A2G8X3), a leading European provider of software solutions for the enterprise service management market (“ESM market”), announced that it will be included in the MSCI Germany Micro Cap Index as of the end of trading today.

Harald Popp, CFO and co-founder of Serviceware, said: “We are delighted to be included in the MSCI Germany Micro Cap Index. This decision by the leading index provider MSCI will further boost our company’s visibility among the international investor community.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes that enterprises can use to improve their service quality and efficiently manage their service costs. The unique integrated and modular ESM platform consists of the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). With the takeover of SABIO GmbH, Serviceware has extended the ESM platform by a strong knowledge management module. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).

You can find more information at www.serviceware.se

 

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware continues accelerated, profitable revenue growth during Q1 2018/2019

Press Release

Serviceware continues accelerated, profitable revenue growth during Q1 2018/2019

  • Sales revenues during Q1 2018/2019 plus 28.0%
  • Sales revenues for Software as a Service (SaaS) increases particularly strongly by 55.6%
  • Adjusted EBIT plus 15.9%
  • Defined strategy for accelerated growth is successfully implemented
  • Profitable sales revenues growth of at least 15 – 30% expected for the full year

Bad Camberg, 26 April 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has continued to successfully implement its expansion strategy during Q1 2018/2019 (1 December – 28 February) and set a high growth pace. Sales revenues increased from EUR 12.8 million during the prior year period to EUR 16.4 million during the reporting period. With 28.0% during the reporting period, the growth in sales revenues at Serviceware was significantly ahead of the growth of the ESM market (Enterprise Service Management) of little less than altogether 20% anticipated by the analysts (eg Research in Action) for the full year. For Serviceware, special growth drivers were again sales revenues in the field of Software as a Service (SaaS), which were 55.6% above the prior year period and increased from EUR 3.6 million to EUR 5.6 million.

During the first quarter of the current fiscal year, Serviceware has continued to pursue consistently and very successfully the strategy defined at the IPO in view of a sustainable acceleration of future growth. With the financial resources from the IPO of a net amount of EUR 55 million, the internationalisation in Europe (around 15% to 25% of the resources), the increasing addressing of large customers (around 10% to 20% of the funds) as well as inorganic growth of the company (around 65% to 75% of the funds) are to be pushed, as announced, during the coming three to five years.

During the first quarter of the fiscal year it has been possible to gain, amongst others, a large international group from Switzerland and one of the largest automotive suppliers in the world as new customers. Moreover, Serviceware succeeded in participating in large international calls for tenders whose results are still outstanding. Amongst the new customers that were won over during Q1 2018, already little less than 20% originated from outside Germany. Following the successful setting up of further affiliates in the UK and Sweden, whose personnel and structural extension was intensively developed during the reporting period, Serviceware expects a continuation of this trend. Building on the acquisition of the knowledge management specialist SABIO, it has, moreover, been possible to leverage already significant cross-selling potentials. Despite the tense HR situation in the IT industry, Serviceware has succeeded in significantly increasing its headcount in line with its strategy, with a focus on sales and services. With 394 employees, the company employed around 37% more staff on 28 February 2019 than a year ago. The recruiting activities focused on Great Britain, the Netherlands, Spain, Bulgaria and Germany.

The scheduled additional and directly result-reducing expenses from the implementation of the programme to accelerate future growth amounted during the first quarter of the fiscal year on an EBIT level to little less than EUR 1.2 million. The item includes above all additional personnel and structural expenses. In order to provide a transparent and comparable picture of the resources charged to expenses during the individual periods and show at the same time the impact on results involved, Serviceware reports in addition to the standard reporting according to IFRS also adjusted income ratios. The EBIT adjusted for the expenditure involved in the programme for the acceleration of future growth of EUR 2.1 million was 15.9% above the prior-year period. The unadjusted EBIT according to IFRS of EUR 0.9 million was below the prior year value of EUR 1.6 million, as expected. The adjusted consolidated earnings after taxes of EUR 1.5 million were 6% above prior year whereas the unadjusted result amounted to EUR 0.7 million and was hence below the prior-year value of EUR 1.3 million.

Against the backdrop of the very successful first quarter, the high market dynamics and the very good own market positioning, Serviceware proceeds for the full fiscal year on the assumption of a dynamic profitable growth with an increase in sales revenues of at least 15 to 30%. For the unadjusted result, a moderate rise versus the prior year period is to be achieved during the full year despite the current expansion phase involving intense expenditure; the relevant impulses are expected during the second half year.

The quarterly release relating to Q1 2018/2019 is available for download under www.serviceware.se in the Investor Relations section.

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes that enterprises can use to improve their service quality and efficiently manage their service costs. The unique integrated and modular ESM platform consists of the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). With the takeover of SABIO GmbH, Serviceware has extended the ESM platform by a strong knowledge management module. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has more than 400 employees.

You can find more information at www.serviceware.se

Media Relations
edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware again honoured as market leader and best ESM software in 2019

Press Release

Serviceware again honoured as market leader and best ESM software in 2019

  • Research in Action (RIA) elects Serviceware in its current study for the second time in a row as market leader in the field of Enterprise Service Management SaaS and Software
  • Serviceware leaves all worldwide competitors behind it at the German mid-sized businesses
  • Serviceware is also Number 1 in customer satisfaction
  • RIA study is primarily based on the assessment by 750 IT budget managers in the upper German SMEs

Bad Camberg, 18 March 2019. Serviceware SE (“Serviceware”, ISIN DE000A2G8X31) has again been elected by an independent body as the market leading provider of Enterprise Service Management (“ESM”). Within the framework of its study “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software” of the renowned independent research and consulting company Research in Action (“RIA”), Serviceware has again secured the sole top rank – as in the previous year. This means that Serviceware has again left behind its worldwide relevant competitors and has even improved its own result versus prior year.

Apart from the assessment by the industry analysts, the RIA study provides a comprehensive picture from practice. The overwhelming part of the overall assessment is made up of appraisals by a total of 750 IT managers from the upper German SMEs. Serviceware also reaches again high scores for customer satisfaction. It ranked again first amongst all competitors. The overall top ranking is, at the end of the day, the sum of the ESM platform modules of Serviceware. The RIA study, therefore, stresses that customers are “convinced by the consistent Enterprise Service platform”. The strengths of the modular offering include, according to the study, amongst other things the IT financial management and the knowledge management, which has been successfully integrated into the platform through SABIO GmbH acquired last year by Serviceware.

The results of the RIA study on the significance of ESM for the upper German SMEs as a whole are likewise a confirmation of the Serviceware strategy. The survey amongst the IT budget managers in the companies reaches the conclusion: “Enterprise Service Management is now at the very top of the IT agenda. More than two thirds of the companies will invest during the next one to three years.”

Dirk K. Martin, CEO and co-founder of Serviceware, comments on the results of the study: “Again first rank, again market leader, again the highest customer satisfaction of all competitors – these successes will of course constitute additional motivation for us. The fact that the analysts and IT decision makers from practice believe that Serviceware is excellently positioned, confirms our strategy. This is all the more important since Enterprise Service Management is becoming increasingly significant for companies according to the RIA study and as expected by us, and the investment dynamics are correspondingly high.”

The complete “Vendor Selection Matrix – IT and Enterprise Service Management SaaS and Software“ study by Research in Action is also available from Serviceware under http://serviceware.se/RIA (German) and http://serviceware.se/RIA-study (English) for downloading.

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).

You can find more information at www.serviceware.se

About Research in Action:
Research In Action GmbH is a leading independent information and communications technology research and consulting company. The company provides both forward-looking as well as practical advice to enterprise as well as vendor clients.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE with record revenues in 2017/2018

Press Release

Serviceware SE with record revenues in 2017/2018

  • Revenues increase significantly by 24.4 percent to EUR 55.2 million
  • Revenues in the field of Services/SaaS grow disproportionately by 38.6 percent
  • Successful stepping up of the sales area during the fiscal year
  • Adjusted EBIT at EUR 4.1 million
  • Further growth for revenues and profit expected during the current fiscal year

Bad Camberg, 1 March 2019

Serviceware SE (“Serviceware”, Securities Identification Number WKN A2G8X3), a leading European provider of software solutions for the Enterprise Service Management market (“ESM Market”), has recorded, according to provisional, unaudited numbers, as expected during the fiscal year 2017/2018 (until 30.11.), a very positive business development. With the upgrading of the integrated modular ESM platform, the further international expansion of Serviceware in foreign European countries and the stepping up of sales, the planned strategic milestones were all fully met during the year of the IPO. Revenues increased by 24.4 percent to EUR 55.2 million after EUR 44.4 million during prior year. The strongest revenue drivers were revenues in the field of Services/SaaS (Software as a Service), which rose by 38.6 percent to EUR 16.3 million. The fourth quarter of the past fiscal year was particularly dynamic with a plus of 50.3 percent in this field. Earnings before interest and taxes (EBIT) amounted, after adjustment for the non-recurring IPO costs (around EUR 1.3 million), to around EUR 4.1 million after EUR 5.6 million during the prior year period. They reflect the profitable business development, with the expenses incurred, more particularly, for the recruitment of further sales representatives being reflected at the same time by the income statement. In this way, Serviceware has created the basis for further growth and the strengthening of its position as the European market leader in ESM. The adjusted group result is expected to be clearly positive, too. During the fiscal year not only IPO costs but also a non-recurring tax burden in connection with the IPO of EUR 3.2 million was incurred. The liquid funds amounted at the end of the fiscal year to around EUR 53.7 million.

During the past fiscal year Serviceware consistently implemented its strategy of organic and inorganic growth: Foreign sales organisations were set up in the United Kingdom, Spain and Sweden. Moreover, Serviceware significantly extended its headcount in sales and service. With the takeover of SABIO, Serviceware has been able to add the area of Knowledge Management to its integrated, modular ESM platform, which creates an additional cross-selling potential.

After the good 2018 business development Serviceware proceeds on the assumption of a continuation of the positive business trend. For fiscal 2019 growth in revenues and profit is expected. In addition to organic growth along with a further increased headcount in sales and service as well as within the framework of internationalisation, Serviceware also continues to analyse the market for inorganic growth opportunities.

Harald Popp, CFO and co-founder of Serviceware: “We are highly pleased about the development of the past fiscal year. Seviceware has grown profitably and has been able to make significant progress in strategic terms.”

Dirk K. Martin, CEO and co-founder of Serviceware: “During the past year we have created an excellent starting base for the further positive development of Serviceware. Our goal is to optimally seize all the growth opportunities available on the market.”

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 700 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 378 employees (as of 30 November 2018).

You can find more information at www.serviceware.se

Media Relations

edicto GmbH
Axel Mühlhaus / Dr. Sönke Knop
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE further expands international sales by founding a Swedish subsidiary – positive 4th quarter 2017/2018

Press release

Serviceware SE further expands international sales by founding a Swedish subsidiary – positive 4th quarter 2017/2018

Bad Camberg, 20 December 2018

Serviceware SE (“Serviceware”, WKN/German Securities Code A2G8X3) is a leading provider of software solutions for the Enterprise Service Management (“ESM”) market and is consistently driving the internationalisation of its sales activities. The company has formed a Swedish subsidiary Serviceware AG headquartered and with its registered office in Stockholm, thus reinforcing its sales activities in Sweden. The Target group is all Swedish companies that want to increase their service quality and efficiently manage their service costs by digitizing and automating their service processes. Sales activities in Sweden are managed by Johan Glane, who has been Regional Director for Sweden at Serviceware since September 2018. Johan Glane was previously employed by both Enea AB and Ericsson.

Dirk K. Martin, CEO: “Serviceware has had a well-known Swedish key account since 2017, and believes that there is far higher customer potential in Sweden. Sweden is our first step into Scandinavia and, from this point of view, it is also key strategic software market. After Spain, The Netherlands and the United Kingdom it marks a further step in our strategy of expanding our sales activities internationally.”

After positive business in the fourth quarter of the 2017/2018 financial year (1 December 2017 to 30 November 2018), Serviceware can now look back on a very pleasing financial year overall.

Dirk K. Martin: ” In 2018 we put in place all of the activities that we communicated as part of our IPO and are right on track in terms of our strategy. Serviceware has continued to grow organically and inorganically. We are therefore starting the new financial year with corresponding confidence.”

About Serviceware SE
Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 368 employees (as of 31 August 2018).

You can find more information at www.serviceware.se.

Media Relations
edicto GmbH
Axel Mühlhaus/ Dr. Sönke Knop
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE continues substantial profitable growth in the first nine months of 2017/2018 with dynamic revenue growth

Press release

Serviceware SE continues substantial profitable growth in the first nine months of 2017/2018 with dynamic revenue growth

Bad Camberg, 26 October 2018

 

  • Total revenues up in Q3 up 30 percent and up by 19 percent over nine months
  • Revenues for Software as a Service (Saas) lift by 29 percent (Q3) or 32 percent (nine months)
  • Adjusted EBIT and earnings after taxes in the nine-month period 2017/2018 increase by 7 percent and 24 percent respectively
  • Strategic steps for further growth: ESM platform extended / significant staff increases with highly qualified employees / new sales activities in the United Kingdom and Sweden
  • Forecast for profitable growth to continue in 2018/2019 has been confirmed

Serviceware SE (“Serviceware”, WKN / German Securities Code A2G8X3) a leading provider of software solutions for the enterprise service management (“ESM”) market has significantly increased its consolidated revenues (IFRS) in the first nine months of fiscal year 2017/2018 (to 31 August 2018) compared to the same period of the previous year. Total revenues lifted in Q3 2017/2018 compared to the same period of the previous year by 30 percent to EUR 11.4 million and by 19  percent in the first nine months to EUR 38.4 million.  All of the divisions contributed to this growth, and the largest revenue driver was the Service/SaaS (Software as a Service) division, where revenues were up by around 32 percent year on year in the first nine months of 2017/2018 at EUR 10.1 million. Revenues for Service/SaaS totaled around EUR 2.7 million in Q3. They thus increased by EUR 0.6 million or 29 percent compared to Q3 of the previous year.

EBIT adjusted for the one-off costs of the IPO in April 2018 increased by 7 percent to EUR 3.4 million in the first nine months of 2017/2018 (unadjusted EUR 2.2 million). Adjusted earnings after taxes amounted to EUR 2.7 million (unadjusted EUR 1.5 million) and was thus up by 24 percent. New sales employees were hired in line with the strategy, and the acquisition of SABIO GmbH also added 58 new employees, causing Serviceware’s personnel expenses to increase by a scheduled around 32 percent in Q3 2018 compared to the same quarter of the previous year. As a result, despite the challenging situation on the employment market in the IT sector, Serviceware has succeeded in acquiring the desired number of highly qualified employees for the company. The acquisition and integration of SABIO GmbH and the formation of subsidiaries in the United Kingdom and Sweden also led to one-off expenses recognised in profit and loss of EUR 0.2 million in the period under review.

The company has further boosted its sales activities, reinforced its international expansion and extended its ESM platform, meaning that in the first nine months of the current fiscal year Serviceware has achieved key milestones for its further expansion and thus laid the foundations for an accelerated expansion of its position on the European market and sustainable growth.

Given this background, Serviceware believes that on the whole profitable growth will continue into fiscal year 2018/2019.

Harald Popp, Serviceware’s CFO, commented on the interim results: “Our operating business is growing well, as we can see quite impressively in the substantially higher revenues. We have hired new employees and set up sales teams, including in the United Kingdom and Sweden, thus laying the foundations for additional growth potential. Our revenues are continuing to enjoy profitable growth and we are expanding the proportion of SaaS in our revenue mix, which means that our expansion strategy is right on track.”

Dirk K. Martin, Serviceware’s CEO: “Serviceware reached a new level this year from various perspectives. We acquired SABIO, thus adding a knowledge management module to our enterprise service management platform, thus forming the basis for the future use of artificial intelligence (AI) in Serviceware’s ESM platform. We have further reinforced our profitability and, on this basis, there is enormous potential for the coming years. This is coupled by the fact that our company is continuing to grow both in Germany and also internationally.”

The quarterly report as of 31 August 2018 (9-month report 2017/2018) is available on Serviceware’s website: www.serviceware.se

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. As part of its integrated and modular platform, Serviceware offers its software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management) and SABIO (knowledge management), and this offering thus extensively covers the value chain for enterprise service management. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. Serviceware has 368 employees (as of 31 August 2018).

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus/ Dr. Sönke Knop
Eschersheimer Landstraße 42
60322 Frankfurt am Main
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE drives strategy of internationalisation

Corporate News

 Serviceware SE drives strategy of internationalisation

 Bad Camberg, 29 August 2018

 

  • Entry to UK market with formation of SERVICEWARE SE UK LIMITED
  • Development of additional cross-selling potential with UK customers
  • Ronnie Wilson driving all international activities outside D-A-CH

 Serviceware SE (“Serviceware”, WKN (German Securities Code) A2G8X3) is a leading provider of software solutions for the enterprise service management (“ESM”) market and is – as previously announced – driving the internationalisation of its sales activities. The formation of SERVICEWARE SE UK LIMITED (registered office in London) now means that the company has entered the UK market – Europe’s largest IT market. At the same time Serviceware has ensured top-quality reinforcement by implementing its internationalisation strategy. A tried-and-trusted industry expert with extensive international experience, Ronnie Wilson, is taking over operating responsibility for the UK as Executive Vice President, and is supporting all of the company’s international activities outside the D-A-CH region.

Serviceware’s CEO, Dirk K. Martin, commented on the UK market entry: “The UK is a key strategic software market for Serviceware, and after Spain and The Netherlands it marks a further step in our strategy of expanding our sales activities internationally. We are very pleased that we have found Ronnie Wilson, an expert with far-reaching experience.”

Prior to joining Serviceware, Ronnie Wilson was Vice President EMEA with DELL from 2014 to 2016 and President and General Manager with Quest Software (former part of DELL Group) from 2016 until joining Serviceware. Dirk K. Martin on Ronnie Wilson’s tasks: “Ronnie will drive our international software business ahead with all of his experience. He will work from a London base, which means that he has short paths to many potential customers.”

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). The acquisition of SABIO GmbH means that Serviceware has added strong knowledge management to its ESM platform. Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At present Serviceware has 358 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
E-mail: Serviceware@edicto.de

Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Publication of an insider information in accordance with Article 17 MAR

Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Bad Camberg, 30 July 2018

 

  • Serviceware integrates through SABIO take-over SaaS knowledge management module into its own platform and further enhances unique selling position on the market
  • Additional SaaS sales revenues for Serviceware through the acquisition of EUR 3.1 million in 2018 on an annualised basis
  • Cross-selling potentials through strong national and international customer basis of SABIO as a growth accelerator

Serviceware SE (“Serviceware”, German Securities Identification Number WKN A2G8X3), a leading European provider of software solutions for the Enterprise Service Management (“ESM”) market, takes over all shares of SABIO GmbH effective 30 July 2018. A corresponding notarised purchase agreement has been signed today. The purchase price is fully paid by Serviceware out of the existing liquidity; together with components coupled to the achievement of future goals, it corresponds to an upper single-digit million euro amount.

SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model. As a result of the take-over, Serviceware will be the first provider in the world to be able to integrate a knowledge management module into its Enterprise Service Management (ESM) platform. In this way Serviceware offers its customers the possibility to continue to increase the efficiency of their services and significantly reduce their costs. The combination of the existing software from Serviceware with the SABIO solution offers, moreover, the possibility to further improve service processes by means of artificial intelligence.

SABIO generated total sales revenues of around EUR 4.6 million in 2017, including EUR 3.1 million in SaaS. The company has a strong national and international customer basis, including many large groups and relies on a proven international sales expertise.

EXPLANATORY NOTES

With the take-over of SABIO, only around three months after the successful going public of Serviceware in the Prime Standard, the company continues to consistently implement its growth strategy. As a result of the acquisition, the leading ESM platform of Serviceware is technologically extended, cross-selling potentials are created, more particularly, for large national and international groups and the international distribution activities can continue to be accelerated further by including SABIO. At the same time, the share of SaaS sales revenues in the total group sales continues to be significantly increased.

The innovative and intuitive knowledge management solution by SABIO will supplement the existing digital modules of the Serviceware ESM platform, helpLine (service management), anafee (financial management) and Careware (field service management). Leading market research institutes have stressed the increasing importance of a context-sensitive knowledge management, especially in self-service processes of customers. Through the combination of knowledge management and artificial intelligence, service processes of the most different complexity can be further optimised. Serviceware will focus in future on an intensive exploitation of such possibilities.

The software solutions of Serviceware and SABIO are already used together by several customers. The SABIO solution is characterised by excellent possibilities of connection to the existing Seviceware products.

Dirk K. Martin, CEO and Founder of Serviceware: “With SABIO we have found the perfect company to implement our growth objectives on several levels upon a takeover. The market for Enterprise Service Management is growing dynamically, and in the competition for market shares a central driver consists in offering corporate customers the most performing and efficient platform with which they can digitalise their service processes and increase customer satisfaction. As a result of the integration of SABIO into the Serviceware Group, we make yet another big step forward in view of European market leadership. Based on our many years of experience in the integration of companies, I assume that the process of growing together will be smooth and rapid.”

Alexander Holtappels, Founder and Managing Director of SABIO: “Serviceware is the ideal partner for us. We are excited about a joint future, because our solutions complement each other perfectly. SABIO will strongly supplement the Serviceware platform in particular in the field of customer self-service processes. As a result of the optimisation of self-service processes, our customers can already save today up to 30 percent of the costs arising there, whilst securing a higher quality. Serviceware will in future cover the value chain in Enterprise Service Management even more extensively. We very much appreciate being part of an owner-managed German software company in the future and playing a leading role together in a new area of the software market.“

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de