helpLine GmbH

Your partner for service management in Germany

IT Service and Customer Service Management

Digitize all your service processes on one single platform

With more than 500 customers, helpLine is one of the leading suppliers of service management software in the European region.

With the helpLine products helpLine and Serviceware, you can manage every step in the service process chain with state-of-the-art software, which has won international awards. Our solutions will perfectly position you in the areas of IT Service Management and Customer Service Management.

helpLine Screenshot
helpLine Customers

Rapid implementation of your requirements and top-level support

helpLine as central ITSM platform for German Air Navigation Services (Deutsche Flugsicherung)

“What I would particularly like to underscore is the positive and constructive collaboration and support given by the technical consultancy of helpLine. The IT consultants implemented the requirements quickly and comprehensively as early as the proof-of-concept stage. The technical support of helpLine is absolutely marvelous, delivering superior quality already during the feasibility study.”

Dr. Jörg Kundler, Head of IT Services & Infrastructure, SH/I DFS Deutsche Flugsicherung GmbH

Here’s how you can find us

helpLine GmbH

Carl-Zeiss-Str. 16,

65520 Bad Camberg


Tel.: +49 (0)6434 930 76-0

Fax: +49 (0)6434 930 76-300

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