helpLine CLM AG
IT service management, customer service management, and field service management in Switzerland
We excel in service in Switzerland
helpLine CLM AG, with headquarters in Baar, represents Serviceware in conjunction with Ontrex, a well-positioned master reseller in Switzerland.
The service management solutions of helpLine and Serviceware enable you to automate and digitize your processes in service management easily on one single platform.
from left: Josef Weber, Managing Director of helpLine CLM AG, and Graziano Gaggioli, CEO of Ontrex AG
IT service management
With the helpLine solution for your IT service management, we support you with the optimization of IT service processes and the reduction of IT service costs. User-friendliness of the ITSM solution takes center stage in the development of helpLine. It is fun to use for your employees and grants a high level of customer satisfaction in tandem with maximum efficiency. Hybrid operation models – on premises, cloud & managed services – ensure the smooth operation of your solution.
helpLine – the solution for your IT service management: www.helpLine.de
In addition, together with our partner Nexthink, we offer you 360° end user monitoring.
Customer service management
Positive experience in customer service is a direct way to retain your customers and improve your image on the market. With the Serviceware solution, you can guarantee all-round successful customer service and boost your earnings.
With Serviceware Customer Service, we are giving you a consistent platform for all areas of service delivery. For every inquiry and for every service task.
Field service management:
Good service needs time – time for your customers. The Serviceware Field Service Management software relieves you of tedious routine tasks. The whole service process runs automatically on the right tracks. Intuitive solutions optimized for the user accelerate your work and grant you a competitive edge with fast and reliable on-site service for maintenance and repair.
Rely on Field Service Management with Careware in order to score big with excellent service for your premium-quality products and services.