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Deliver excellent service quality and ensure service profitability

Serviceware is your partner for all aspects of digitizing your service offering across all service domains

Mainbanner "We live Service"

Great customer service is crucial for the success of any business

Serviceware provides software and solutions to address the 2 major challenges of today’s service delivery organizations

Deliver excellent service quality

Enterprises need to raise their quality of service because service experience is essential in the digital era.

However, today 56% of companies perform below customer expectations.

Ensure service profitability

We help enterprises to earn money with their service because service is a complex business that is hard to steer and control. However, today many companies manage large service-organisations as a pure cost centre with the help of spreadsheets Digitalization of businesses creates strong pressure for efficient control of service delivery.

Our mission

If there is one thing that we truly love to do, it is to help companies that want to support customers with top-level service via the digitization of their service offers. In order to do that we provide holistic support, ranging from strategy & business models over service software all the way to infrastructure and maintenance.

Our secret of success

The foundation for an excellent project result is the trusting cooperative partnership with our customers, partners, and employees.

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Rolf Loevenich,
head of IT administration,
ifb group

“Serviceware is intimately familiar with the products that it offers. We benefit from this knowledge in everything ranging from the selection of solutions up to the hotline support. For this reason, as customers, in our intensive collaboration we simply feel secure and in safe hands.”

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Stephan Trümper,
DuMont Systems

“You can only analyse, assess, control, motivate and, ultimately, lower your expenses if the incurred costs are transparent, comprehensible and attributable. This requires a cause-oriented approach.

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Rico Biron,
Manager IT infrastructure and services,
Serviceware

“The work climate at serviceware is very pleasant. Everyone is supported according to their specific strengths and weaknesses and as a result can achieve their specific goals in an excellent manner.”

Get to know the advantages of Serviceware’s software solutions for the digitization of your business processes.

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