Deliver excellent service quality and ensure service profitability
Serviceware is your partner for all aspects of digitizing your service offering across all service domains
Great customer service is crucial for the success of any business
Serviceware provides software and solutions to address the 2 major challenges of today’s service delivery organizations
Deliver excellent service quality
Enterprises need to raise their quality of service because service experience is essential in the digital era.
However, today 56% of companies perform below customer expectations.
Ensure service profitability
We help enterprises to earn money with their service because service is a complex business that is hard to steer and control. However, today many companies manage large service-organisations as a pure cost centre with the help of spreadsheets Digitalization of businesses creates strong pressure for efficient control of service delivery.
If there is one thing that we truly love to do, it is to help companies that want to support customers with top-level service via the digitization of their service offers. In order to do that we provide holistic support, ranging from strategy & business models over service software all the way to infrastructure and maintenance.
Our secret of success
The foundation for an excellent project result is the trusting cooperative partnership with our customers, partners, and employees.
ProMedia Barleben GmbH
“Technically, the software distribution solution was implemented flawlessly with the support of PMCS. Since we at Serviceware are already using the group’s own service management solution helpLine, the company was known to us as a reliable and competent business partner”.
FINVIS Business Services GmbH
“We have become faster and more transparent. Thanks to anafee, I save up to three or four weeks for each planning phase.”
Manager IT infrastructure and services,
“The work climate at serviceware is very pleasant. Everyone is supported according to their specific strengths and weaknesses and as a result can achieve their specific goals in an excellent manner.”