Solutions

For a world of digital, efficient and fast service!

From strategy via service software all the way to infrastructure and managed services.

Create a fully digital service experience for service providers and their customers at the same time

The enterprise service platform solves the common challenges of every service organization

  • Customer Service Management
  • IT Service Management
  • HR Service Management
  • Financial Service Management
  • Field Service Management

Lower your service costs. Digitize all of your service processes on a single platform.

Enterprise Service Platform

IT service management, customer service management, field service management, shared service management or financial management – we offer a universal platform for all areas of the service provision. For every request, for every service task. The user-friendliness of our software solutions is of particular importance to us. Because only then will your employees enjoy the service and be able to achieve a high degree of customer satisfaction. While simultaneously enjoying maximum efficiency. Hybrid operation models (on premise, cloud & managed services) ensure the smooth operation of your solution. At with all of this, we work according to the integrated concept in order to lower costs. This entails that we will support you in the optimization of service processes and the lowering of service costs.

The right strategy based on your business requirements is the foundation for a successful transformation of your service centers towards digital service providers

Serviceware’s Strategic Service Consulting:

Strategies for sustainable service success

Strategic service consulting establishes the connection between strategy and implementation. Starting with the strategy by means of the analysis of the business processes, we model the service process for your company and in this manner combine the advantages of both classic strategy as well as IT consultation. Both small and medium-sized businesses as well as companies listed on the DAX stock exchange from various business sectors belong to our satisfied customers. With knowledge of their specific interests and requirements, strategic service consulting is able to support customers – irrespective of the company size – in the best manner possible. From the project start, well established top management consultants collaborate on comprehensive solutions with IT experts experienced in implementation. We develop strategic concepts with a view on what is possible. And most importantly: We offer individual solutions in the consultation approach and ensure that expenditure and benefit are properly balanced.

Learn more …

Dr. Florian Meister, managing director of Strategic Service Consulting GmbH, in an interview with the German IT publication “Computerwoche”.

Digital service needs a reliable and secure foundation: Serviceware’s infrastructure and managed services

IT Solution & Managed Services – for your Data, security, and systems management

The business division “IT Solution Services and Managed Services” provides managed services and implements Serviceware solutions for security, Data, and systems management based on the products of leading technology partners. Building on the successful collaboration with more than 1,000 customers, we offer smooth project execution from a single source. Due to the fact that we focus on only a select number of partners, our employees have a high degree of specialized expertise. Furthermore, our certified support ensures the highest degree of quality in customer care.

Top marks for our support center

The outstanding quality of our support center is reflected in a high degree of customer satisfaction with a current Net Promoter Score (NPS) of 55 percent. Our support center is available to all of our customers – irrespective of the solution they use. Additionally, our support center offers managed services. Benefit from great savings in time and resources and utilize the ready-made recommendations for action.

High analyst ratings prove the benefits of the Enterprise Service Platform

RIA vendor selection matrix: helpLine best ITSM & enterprise service management tool

In the current study “IT and Enterprise Service Management SaaS and Software: The Top 20 Vendors in Germany in 2018” by Research in Action, helpLine proves to be #1 among all the products evaluated. Furthermore, helpLine has the highest rankings when it comes to customer satisfaction and price-performance ratio.

Market Overview: anafee – The number one choice for IT Financial Management today

The RIA „Market Overview – The IT Financial Management SaaS And Software Market In 2018“ for IT Financial Management offers an overview over the market landscape of ITFM tools today. Due to many years of experience and customer focus, anafee is the best solution for IT Financial Management today.

Prominent words: degree of customer satisfaction, employees enjoy the service and, field service management, for it financial management, high degree of customer, high degree of customer satisfaction, is of particular importance to, it service management customer service, managed services, of particular importance to us, of the, our software solutions is of, partner of the year, service management, software solutions is of particular, solutions is of particular importance, strategic service consulting, the optimization of service processes, the solution for your, and your employees enjoy the service.
Translation Priorities: Optional.