Product Overview – Redesign

ENTERPRISE SERVICE PLATFORM

For a world of digital, efficient and fast service

One platform for all service requirements

Service is a highly complex business. We make service processes easier by enabling more cost-efficient and sustainable service management. Benefit from the end-to-end digitization of the entire service process. Our Enterprise Service Platform (ESP) solves the challenges in all areas of service provision:

sectorManangement_customer

Customer

Service

sectorManangement_IT

IT

Services

sectorManangement_Facility

Facility

Management

sectorManangement_HR

Human

Resources

sectorManangement_order

Order

Management

sectorManangement_customer

Customer

Service

sectorManangement_IT

IT

Services

sectorManangement_Facility

Facility

Management

sectorManangement_HR

Human

Resources

sectorManangement_order

Order

Management

The ESP consists of the independent solutions Serviceware Financial Management, Serviceware Process Management, Serviceware Knowledge Management, and Serviceware Resource Planning. Benefit from the end-to-end digitization of the entire service process and create business value by optimizing your service processes which in turn will save additional costs.

VISUAL ANALYSIS

Serviceware

Financial Management

Use Serviceware Financial Management to optimize IT and shared service cost – and put value into your business. With our solution you benefit from:

  • Cost transparency across all service spendings
  • Cost optimization by identifying cost drivers
  • Improvement of your business by using an automated financial management process
  • Compliance with all regulations by ensuring correct and actionable figures

Serviceware

Financial Management

Use Serviceware Financial Management to optimize IT and shared service cost – and put value into your business. With our solution you benefit from:

  • Cost transparency across all service spendings
  • Cost optimization by identifying cost drivers
  • Improvement of your business by using an automated financial management process
  • Compliance with all regulations by ensuring correct and actionable figures

Serviceware

Knowledge Management

Serviceware Knowledge Management is the world`s easiest knowledge management solution. Turn your service agents into service heroes:

  • Manage your service center knowledge faster and easier than ever before
  • Stop searching, start finding: with one single source of truth and with information always up to date
  • Take your KPIs to new heights by providing your customers with an answer to every question
  • Provide extraordinary service with the help of a more consistent knowledge base

FIND KNOWLEDGE FAST

Serviceware

Knowledge Management

Serviceware Knowledge Management is the world`s easiest knowledge management solution. Turn your service agents into service heroes:

  • Manage your service center knowledge faster and easier than ever before
  • Stop searching, start finding: with one single source of truth and with information always up to date
  • Take your KPIs to new heights by providing your customers with an answer to every question
  • Provide extraordinary service with the help of a more consistent knowledge base

BPMN MODELING

Serviceware

Process Management

Serviceware Process Management is the solution of choice for a fast and cost-efficient service organization. Optimize your internal and external service processes easily with our system:

  • Manage the incoming service requests digitally and in time
  • Make your employees and customers happy by using an intuitive system with a simple interface
  • Push your services forward with integrated reporting functions
  • Benefit from the interaction with all modern IT environments

Serviceware

Process Management

Serviceware Process Management is the solution of choice for a fast and cost-efficient service organization. Optimize your internal and external service processes easily with our system:

  • Manage the incoming service requests digitally and in time
  • Make your employees and customers happy by using an intuitive system with a simple interface
  • Push your services forward with integrated reporting functions
  • Benefit from the interaction with all modern IT environments

Serviceware

Resource Management

Serviceware Resource Management supports the entire field service – all the way from the order to the invoice. It solves your main challenges in mobile service:

  • Plan your customer service for optimal utilization
  • Identify the ideal allocation of service orders to service resources
  • Perfectly integrated by using the Serviceware Resource Management app
  • Accelerate your accounting by relaying the reporting directly to the head office

TRANSPARENT PLANNING

Serviceware

Resource Management

Serviceware Resource Management supports the entire field service – all the way from the order to the invoice. It solves your main challenges in mobile service:

  • Plan your customer service for optimal utilization
  • Identify the ideal allocation of service orders to service resources
  • Perfectly integrated by using the Serviceware Resource Management app
  • Accelerate your accounting by relaying the reporting directly to the head office

No matter what challenges you are facing within your service processes.

We have the perfect solution. What can we do for you?

Get in touch

We appreciate your feedback and are looking forward to answer your questions. We´d love to hear from you!

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