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anafee helps to ensure service profitability
4 of the 7 biggest German companies leverage anafee to maximize IT cost transparency.
Read more success stories below:
Financial management: IT cost accounting in the international industry
PALFINGER AG charges its IT costs to the respective originator with anafee
PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using the financial management solution anafee.
IT service management at one of the largest chemical parks in Europe
With helpLine, CURRENTA achieves better service quality and higher user satisfaction
CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.
Customer interview: External customer satisfaction via internal service quality
With Serviceware, SORTIMO improves the communication across departments
The training & support department of Sortimo, a manufacturer of car equipment for service vehicles, assists the sales organization of their company. All sales inquiries end up there and need to be managed in a centralized manner. Therefore, the exchange with IT, construction, production, and quality management is of major importance.
“The efficiency of the team and the quality of their work have significantly improved thanks to the best practice processes and the feedback has been almost exclusively positive”, Thoralf Lasczyk, Service Manager Export/Manager Training & Support, Sortimo explains.