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anafee helps to ensure service profitability
4 of the 7 biggest German companies leverage anafee to maximize IT cost transparency.
Read more success stories below:
Financial management: IT cost accounting in the international industry
PALFINGER AG charges its IT costs to the respective originator with anafee
PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using the financial management solution anafee.
Process more than 4 million customer contacts daily with SABIO
Thanks to acting as a “Single Point of Truth”, knowledge management with SABIO achieves efficient communication in service.
DPD Iloxx is one of the leading CEP (Courier, Express, Parcel) service providers in Europe, delivering more than 4 million packages each day. 4 million packages – that equates to approximately 4 million customer contacts every single day. Introducing SABIO led to significant improvements regarding essential service KPIs, e.g. response quality, average handling time (AHT), and customer satisfaction.
IT service management at one of the largest chemical parks in Europe
With helpLine, CURRENTA achieves better service quality and higher user satisfaction
CURRENTA introduced a new solution for the IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of one of the largest chemical parks, the “Chempark” locations in the German cities of Leverkusen, Dormagen and Krefeld, realized the project together with the software manufacturer PMCS.helpLine in six business areas.
Customer interview: External customer satisfaction via internal service quality
With Serviceware, SORTIMO improves the communication across departments
The training & support department of Sortimo, a manufacturer of car equipment for service vehicles, assists the sales organization of their company. All sales inquiries end up there and need to be managed in a centralized manner. Therefore, the exchange with IT, construction, production, and quality management is of major importance.
“The efficiency of the team and the quality of their work have significantly improved thanks to the best practice processes and the feedback has been almost exclusively positive”, Thoralf Lasczyk, Service Manager Export/Manager Training & Support, Sortimo explains.
SABIO provides knowledge management for more than 35000 customers
Working with SABIO led to an increase of the response rate to customer requests from 53.5% to 92.6%.
Transgourmet has a team of more than 3700 employees and provides food and non-food products to over 35000 customers from the food, beverage, hotel, and hospitality industries. Thanks to the knowledge management provided by SABIO, Transgourmet was able to improve their Service Level Agreements (SLA) by almost 40%. Their key to success: SABIO acts as a Single-Point-of-Truth for the customer service.