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Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Publication of an insider information in accordance with Article 17 MAR

Serviceware SE takes over knowledge management specialist SABIO and expands ESM platform

Bad Camberg, 30 July 2018

 

  • Serviceware integrates through SABIO take-over SaaS knowledge management module into its own platform and further enhances unique selling position on the market
  • Additional SaaS sales revenues for Serviceware through the acquisition of EUR 3.1 million in 2018 on an annualised basis
  • Cross-selling potentials through strong national and international customer basis of SABIO as a growth accelerator

Serviceware SE (“Serviceware”, German Securities Identification Number WKN A2G8X3), a leading European provider of software solutions for the Enterprise Service Management (“ESM”) market, takes over all shares of SABIO GmbH effective 30 July 2018. A corresponding notarised purchase agreement has been signed today. The purchase price is fully paid by Serviceware out of the existing liquidity; together with components coupled to the achievement of future goals, it corresponds to an upper single-digit million euro amount.

SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model. As a result of the take-over, Serviceware will be the first provider in the world to be able to integrate a knowledge management module into its Enterprise Service Management (ESM) platform. In this way Serviceware offers its customers the possibility to continue to increase the efficiency of their services and significantly reduce their costs. The combination of the existing software from Serviceware with the SABIO solution offers, moreover, the possibility to further improve service processes by means of artificial intelligence.

SABIO generated total sales revenues of around EUR 4.6 million in 2017, including EUR 3.1 million in SaaS. The company has a strong national and international customer basis, including many large groups and relies on a proven international sales expertise.

EXPLANATORY NOTES

With the take-over of SABIO, only around three months after the successful going public of Serviceware in the Prime Standard, the company continues to consistently implement its growth strategy. As a result of the acquisition, the leading ESM platform of Serviceware is technologically extended, cross-selling potentials are created, more particularly, for large national and international groups and the international distribution activities can continue to be accelerated further by including SABIO. At the same time, the share of SaaS sales revenues in the total group sales continues to be significantly increased.

The innovative and intuitive knowledge management solution by SABIO will supplement the existing digital modules of the Serviceware ESM platform, helpLine (service management), anafee (financial management) and Careware (field service management). Leading market research institutes have stressed the increasing importance of a context-sensitive knowledge management, especially in self-service processes of customers. Through the combination of knowledge management and artificial intelligence, service processes of the most different complexity can be further optimised. Serviceware will focus in future on an intensive exploitation of such possibilities.

The software solutions of Serviceware and SABIO are already used together by several customers. The SABIO solution is characterised by excellent possibilities of connection to the existing Seviceware products.

Dirk K. Martin, CEO and Founder of Serviceware: “With SABIO we have found the perfect company to implement our growth objectives on several levels upon a takeover. The market for Enterprise Service Management is growing dynamically, and in the competition for market shares a central driver consists in offering corporate customers the most performing and efficient platform with which they can digitalise their service processes and increase customer satisfaction. As a result of the integration of SABIO into the Serviceware Group, we make yet another big step forward in view of European market leadership. Based on our many years of experience in the integration of companies, I assume that the process of growing together will be smooth and rapid.”

Alexander Holtappels, Founder and Managing Director of SABIO: “Serviceware is the ideal partner for us. We are excited about a joint future, because our solutions complement each other perfectly. SABIO will strongly supplement the Serviceware platform in particular in the field of customer self-service processes. As a result of the optimisation of self-service processes, our customers can already save today up to 30 percent of the costs arising there, whilst securing a higher quality. Serviceware will in future cover the value chain in Enterprise Service Management even more extensively. We very much appreciate being part of an owner-managed German software company in the future and playing a leading role together in a new area of the software market.“

About Serviceware SE

Serviceware is a leading provider of software solutions for digitising and automating service processes, that enterprises can use to improve their service quality and efficiently manage their service costs. The unique, integrated, and modular ESM platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). Serviceware has more than 500 customers from a wide range of industries, including nine DAX-listed companies and four of the seven largest German companies. The company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17 Serviceware had 285 employees.

You can find more information at www.serviceware.se.

Media Relations

edicto GmbH
Axel Mühlhaus
Tel. +49(0) 69/905505-52
Email: Serviceware@edicto.de

Serviceware SE: IPO offer price set at EUR 24.00 per share

NOT FOR DISTRIBUTION OR RELEASE, DIRECTLY OR INDIRECTLY, IN OR INTO THE UNITED STATES, CANADA, AUSTRALIA OR JAPAN OR ANY OTHER JURISDICTION IN WHICH THE DISTRIBUTION OR RELEASE WOULD BE UNLAWFUL. OTHER RESTRICTIONS ARE APPLICABLE. PLEASE SEE THE IMPORTANT NOTICE AT THE END OF THE PRESS RELEASE

Publication of an inside information according to Article 17 MAR

Serviceware SE: IPO offer price set at EUR 24.00 per share

 Bad Camberg, 19 April 2018

 Serviceware SE (“Serviceware” or the “Company”) today has set the offer price for its shares at EUR 24.00 per share.

In total, 3,703,000 shares have been placed with investors, thereof 2,500,000 newly issued shares from a capital increase, 720,000 shares from the holdings of existing shareholders and 483,000 shares from an over-allotment (“Greenshoe option”). The offer was clearly oversubscribed.

The total volume of the issue amounts to EUR 88.9 million. Assuming the exercise of the Greenshoe option, the free float will amount to approximately 35 percent. At the offer price, Serviceware’s market capitalisation at the start of trading will total around EUR 252 million.

The gross proceeds for the Company total EUR 60 million. Serviceware intends to use the net proceeds to finance its growth via M&A, further internationalisation as well as scale-up of the sales force to increase penetration of large enterprise customers.

Shares of Serviceware are expected to be listed on the regulated market (Prime Standard) of the Frankfurt Stock Exchange with German Securities Code (WKN) A2G8X3, ISIN DE000A2G8X31 and the ticker symbol “SJJ“ from 20 April 2018. Settlement is planned for 23 April 2018.

COMMERZBANK Aktiengesellschaft and Hauck & Aufhäuser Privatbankiers Aktiengesellschaft are acting as joint global coordinators and joint bookrunners for the transaction.

End of Ad-hoc notification

EXPLANATION

Dirk K. Martin, Serviceware’s CEO and co-founder, commented: “We are delighted with the very strong interest shown by investors in Serviceware’s IPO. We have an excellent position within the rapidly growing ESM market. Our integrated and modular software platform allows our customers to increase their service quality and also to analyse and budget for the service costs incurred.”

Harald Popp, Serviceware’s CFO and co-founder, commented: “Serviceware’s IPO is a key milestone since our company’s formation 20 years ago. We plan to use the funds from the IPO to consistently implement our growth strategy as a leading European software provider in the enterprise service management (ESM) sector. In return, our shareholders will have the opportunity to participate in Serviceware’s successful growth.”

In the IPO of Serviceware SE retail investors that placed orders with syndicate banks were allocated approximately 2 per cent of the total placement volume of, in aggregate, 3,703,000 shares (including 483,000 shares in connection with over-allotments). As the offer was oversubscribed, not all purchase orders from retail investors could be considered in full. All orders placed at least at the placement price by retail investors with syndicate banks were allocated according to the following allocation key: Each order at least at the placement price where demand is up to 20 shares receives full allocation. Orders above 20 shares will receive an allocation of 20 shares plus 15 per cent of the exceeding demand. There was no preferential allocation to members of the executive bodies of Serviceware SE nor to their relatives, nor to the employees or business partners of Serviceware SE. Investors will receive a separate securities statement from their custodian bank when the shares are allotted; investors will also receive further information from the custodian bank on the shares allotted to them.

The “Principles Governing the Allocation of Share Issues to Private Investors” were observed and the allocation to retail investors in connection with the offering followed the same criteria for all syndicate banks and their affiliated institutions.

About Serviceware SE

Serviceware is a leading provider of software solutions for the digitisation and automation of service processes which allow corporates to increase their service quality and to efficiently manage their service costs. Its unique integrated and modular ESM platform comprises the proprietary software solutions helpLine (Service Management), anafee (Financial Management) and Careware (Field and Customer Service Management). Serviceware serves more than 500 customers throughout a broad range of industries which include 9 DAX companies as well as 4 out of the 7 largest German corporates. The Company is headquartered in Bad Camberg, Germany. At the end of fiscal year 2016/17, Serviceware had 285 employees.

For further information see www.serviceware.se.

Media Relations

edicto GmbH

Axel Mühlhaus

Tel. +49(0) 69/905505-52

eMail: serviceware@edicto.de

Disclaimer:

This publication constitutes neither an offer to sell nor a solicitation to buy or subscribe to securities. Any such offer is being made solely on the basis of the securities prospectus published as approved by the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin). The information legally required to be provided to investors is contained only in the securities prospectus. An investment decision with respect to the publicly offered securities of the issuer should be made solely on the basis the securities prospectus. The securities prospectus dated 6 April 2018 is available free of charge on the internet at the website of the issuer (www.serviceware.se) and during normal business hours at the issuer.

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