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Serviceware Financial Management helps to ensure service profitability
4 of the 7 biggest German companies leverage Serviceware Financial Management to maximize IT cost transparency.
Read more success stories below:
Financial management: IT cost accounting in the international industry
PALFINGER AG charges its IT costs to their specific origin with Serviceware Financial Management
PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using Serviceware Financial Management
Process more than 4 million customer contacts daily with Serviceware Knowledge Management
Thanks to acting as a “Single Point of Truth”, Serviceware Knowledge Management achieves efficient communication in service.
DPD Iloxx is one of the leading CEP (Courier, Express, Parcel) service providers in Europe, delivering more than 4 million packages each day. 4 million packages – that equates to approximately 4 million customer contacts every single day. Introducing Serviceware Knowledge Management led to significant improvements regarding essential service KPIs, e.g. response quality, average handling time (AHT), and customer satisfaction.
IT service management at one of the largest chemical parks in Europe
With Serviceware Service Process Management, CURRENTA achieves better service quality and higher user satisfaction
CURRENTA introduced a new solution for their IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of some of the largest chemical parks – the “Chempark” locations in the German cities of Leverkusen, Dormagen, and Krefeld – realized the project together with the software manufacturer Serviceware SE in six business areas.
Customer interview: external customer satisfaction via internal service quality
With Serviceware Customer Service Management, SORTIMO improves communication across departments
The training & support department of Sortimo, a manufacturer of car equipment for service vehicles, assists the sales organization of their company. All sales inquiries end up there and need to be managed in a centralized manner. Therefore, the exchange with IT, construction, production, and quality management is of major importance.
“The efficiency of the team and the quality of their work have significantly improved thanks to the best practice processes. The feedback has been almost exclusively positive”, Thoralf Lasczyk, Service Manager Export/Manager Training & Support, Sortimo explains.
Serviceware Knowledge Management provides intel for more than 35000 customers
Working with Serviceware Knowledge Management led to an increase of the response rate to customer requests from 53.5% to 92.6%.
Transgourmet has a team of more than 3700 employees and provides food and non-food products to over 35000 customers from the food, beverage, hotel, and hospitality industries. Thanks to the knowledge management provided by Serviceware Knowledge Management, Transgourmet was able to improve their Service Level Agreements (SLA) by almost 40%. Their key to success: Serviceware Knowledge Management acts as a Single Point of Truth for the customer service.