References – Tried and tested solutions suitable for practice

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Serviceware Financial Management helps to ensure service profitability

4 of the 7 biggest German companies leverage Serviceware Financial Management to maximize IT cost transparency.

Read more success stories below:


Financial management: IT cost accounting in the international industry

PALFINGER AG charges its IT costs to their specific origin with Serviceware Financial Management

PALFINGER’s IT department provides around 30 services for approx. 3,000 employees. The manufacturer of hydraulic lifting and loading equipment strives to break down the costs for IT procurement and IT services in a manner as transparent as possible and then allocate them to their respective originator. When it comes to IT controlling, PALFINGER relies on professional IT financial management by using Serviceware Financial Management

Read more in the PALFINGER user report

Knowledge management:
Process more than 4 million customer contacts daily with Serviceware Knowledge Management

Thanks to acting as a “Single Point of Truth”, Serviceware Knowledge Management achieves efficient communication in service.

DPD Iloxx is one of the leading CEP (Courier, Express, Parcel) service providers in Europe, delivering more than 4 million packages each day. 4 million packages – that equates to approximately 4 million customer contacts every single day. Introducing Serviceware Knowledge Management led to significant improvements regarding essential service KPIs, e.g. response quality, average handling time (AHT), and customer satisfaction.

Read more in our Case Study with DPD Iloxx

Learn more about our solution Serviceware Knowledge Management


IT service management at one of the largest chemical parks in Europe

With Serviceware Service Process Management, CURRENTA achieves better service quality and higher user satisfaction

CURRENTA introduced a new solution for their IT service management in order to be able to quickly and professionally respond to service requests of employees. The operator of some of the largest chemical parks – the “Chempark” locations in the German cities of Leverkusen, Dormagen, and Krefeld – realized the project together with the software manufacturer Serviceware SE in six business areas.

Read more in the customer interview with the head of CURRENTA’s IT, Mr. Manfred Jandke

Knowledge management:
Serviceware Knowledge Management provides intel for more than 35000 customers

Working with Serviceware Knowledge Management led to an increase of the response rate to customer requests from 53.5% to 92.6%.

Transgourmet has a team of more than 3700 employees and provides food and non-food products to over 35000 customers from the food, beverage, hotel, and hospitality industries. Thanks to the knowledge management provided by Serviceware Knowledge Management, Transgourmet was able to improve their Service Level Agreements (SLA) by almost 40%. Their key to success: Serviceware Knowledge Management acts as a Single Point of Truth for the customer service.

Read more in our Case Study with Transgourmet

Learn more about Serviceware Knowledge Management


Is excellent service the deciding factor for you as well? Learn more about how to set up your services from our best practice examples.

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